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Shopsters vision: the cable companies in the United States getting down to business - again
At various times during the past 20 years, cable companies have tried to penetrate the enterprise market. These attempts have had only limited success and Cable companies remained focused on the mass consumer market. Recently, however, major cable operators in the United States have started businesses and wholesale divisions focused on sustainable progress in business markets. With companies, wireless operators, and intermediate looking for more service options, cable companies have the possibility of new business and revenue if they can get their act together.
For more information on this report please visit:
http://www.visionshopsters.com/product/7463/US-cable-companies-getting-down-to-business---again.html
Table of Contents:
Abstract
In a word
See Ovum
Recommendations for cable operators
Key Messages
Cable companies business court - again
The prime time for consumers to "prime time" for customers Commercial
Cable companies must focus their development strategy and infrastructure for businesses and wholesale customers
There basic requirements for business services
Cable companies will struggle to overcome their reputation for poor service quality
Business strategies in 2010
The analysis of market segment
Progress to date has been limited
clusters of regional networks are common
Platforms Cable - network architecture evolution of fiber optics
dark fiber strategy is clearer, with more discipline
Some primary success for the cable companies in the business market
Commercial and consumer customers received the same treatment
Success limited slots business
Strategies for moving forward
Cable companies have the possibility to take seriously on business
new business units and resources to get more business
Management efforts need support, but expect to slow progress
Establish commodity business class
sales channels in development
Creating Customer Service Business Class
Beyond transport services
Strive to provide services consistent with business
Decentralization puts pressure on Standardization
Small businesses can better represent business opportunity
Customer service should have priority
Companies cable must choose appropriate targets
Overcome the one-size-fits-all
medium-sized businesses represent the best opportunity
strategic relationships can help meet the needs of business customers
Cable company sweet spot - then and now
Cable models services for large companies
Backhaul is a great opportunity for current wholesale
Business Outlook wholesale cable is limited
Brief profiles of the four major cable companies
Cablevision Lightpath-Optimal (Optimum)
Overview
Services
Orientation Customer
Differentiation
Comcast Business
Overview
Services
Customer focus
Differentiation
Cox
Overview
Services
Customer focus
Differentiation
Time Warner Cable Business Services (TWC-SB)
Overview
Services
Customer focus
Differentiation
Schedule
Methodology
List of Tables
Table 1: Key areas for improvement OSM to succeed in the business market
List of Figures
Figure 1: OSM sweet spot - conceptual view
For more information on this report and purchase a copy please visit:
http://www.visionshopsters.com/product/7463/US-cable-companies-getting-down-to-business---again.html
Contact us:
Visionshopsters
Ph: 91-22-40583020
Email: marketing@visionshopsters.com
Website: www.visionshopsters.com
About the Author
Visionshopsters specializes in providing comprehensive collection of online market research reports, events bookings, country reports, company profiles, latest books and magazines, customized research services offering informative solutions worldwide. We constantly believe in providing inventive solutions to clients all across the globe. Our clientele consists of over thousands of top most academic organizations, financial institutions, trading companies, legal service providers, accounting consultancies and other corporate business executives.
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